Shipping policy

Last updated: 7 August 2026

All orders placed on vinzone.io are dispatched by Vinzone Auto Spare Parts UAE, Industrial Area 5, Second Floor, Office 202, Sharjah, United Arab Emirates.

1. Processing time

In-stock orders are picked, packed and dispatched within 1 to 3 business days, excluding Fridays and public holidays. Special-order and non-stocked genuine parts take longer. We will confirm the expected date with you before your order is dispatched.

2. Where we ship

  • All emirates of the United Arab Emirates.
  • Saudi Arabia and the other GCC countries.
  • Egypt.
  • Other international destinations on request. Please email info@vinzone.io before ordering.

3. Shipping cost

Shipping is calculated at checkout from the weight, size and destination of your order. The total shown at checkout is the total you pay. We do not add handling fees, card surcharges or any other charge after checkout. For oversized or unusually heavy items we may contact you with a carrier quote before dispatch; if you do not accept it you may cancel for a full refund.

4. Delivery estimates

  • United Arab Emirates: 1 to 3 business days after dispatch.
  • Saudi Arabia and other GCC countries: 3 to 7 business days after dispatch.
  • Egypt: 5 to 10 business days after dispatch.
  • Other international destinations: 7 to 14 business days after dispatch.

These are estimates, not guarantees. Customs clearance and courier delays can extend them.

5. Order tracking

You will receive a tracking number by email when your order ships. If you have not received tracking details within 3 business days of placing your order, please contact us.

6. Customs, duties and taxes

For deliveries outside the United Arab Emirates, any import duty, customs charge or local tax is payable by the recipient and is not included in the price shown at checkout. VinZone is not responsible for delays caused by customs inspection or clearance.

7. Delivery problems

  • Tell us within 7 days of delivery if your order arrives damaged, incomplete or incorrect, with photographs. We will replace it or refund you in full under our returns and refunds policy at /policies/refund-policy.
  • If a parcel is marked as delivered by the courier but you have not received it, contact us and we will open an investigation with the carrier.
  • Please check your delivery address before confirming your order. Deliveries to an incorrect address supplied by the customer are the customer's responsibility.

8. Questions

Email info@vinzone.io or message +971 56 595 0260 on WhatsApp. We reply within one business day.