Privacy policy

Last updated: 7 August 2026

This privacy policy explains how Vinzone Auto Spare Parts UAE, trading as VinZone, of Industrial Area 5, Second Floor, Office 202, Sharjah, United Arab Emirates ("we", "us", "our"), collects, uses and protects your personal information when you visit or buy from vinzone.io.

1. Information we collect

  • Contact details: name, email address, phone number, billing and delivery address.
  • Order information: items viewed, added to cart, purchased, returned or cancelled, and any vehicle or VIN details you give us so we can identify the correct part.
  • Payment information: payment method and transaction records. Full card numbers are handled by our payment providers and are never stored by VinZone.
  • Account information: login credentials, saved addresses and preferences.
  • Technical information: IP address, device type, browser and pages viewed, collected through cookies and similar technologies.

2. How we use your information

  • To process, ship, invoice and support your orders, returns and refunds.
  • To answer your enquiries and provide customer service by email, phone and WhatsApp.
  • To send you marketing messages where you have agreed to receive them. You can opt out at any time.
  • To detect and prevent fraud and keep the store secure.
  • To meet our legal, tax and consumer protection obligations in the United Arab Emirates.

3. Who we share it with

We share personal information only with parties who need it to deliver our service: Shopify, which hosts this store and processes checkout; payment providers; couriers and logistics partners; analytics and advertising providers such as Google; and government or legal authorities where the law requires it. We do not sell your personal information.

4. International transfers

Our store is hosted by Shopify and your data may be processed outside the United Arab Emirates. Where this happens we rely on appropriate contractual safeguards.

5. How long we keep it

We keep order and invoice records for as long as UAE tax and consumer protection law requires. Other data is kept only for as long as it is needed for the purpose it was collected.

6. Your rights

You may ask us to give you a copy of your data, correct it, delete it, transfer it to another provider, or stop sending you marketing. Email info@vinzone.io and we will respond within 30 days. We may ask you to verify your identity first.

7. Cookies

We use cookies to keep your cart, remember your preferences, measure traffic and show relevant advertising. You can control cookies through your browser settings.

8. Children

Our store is not directed at children and we do not knowingly collect data from anyone under 18. If you believe we hold such data, contact us and we will delete it.

9. Changes to this policy

We may update this policy. The date at the top shows when it was last changed.

10. Contact us

Vinzone Auto Spare Parts UAE, trading as VinZone
Industrial Area 5, Second Floor, Office 202, Sharjah, United Arab Emirates
Email: info@vinzone.io
Phone and WhatsApp: +971 56 595 0260