You may request a return within 30 days of delivery (or 14 days for EU customers). Read more

Installed, used, or damaged parts; electronic components; fluids, oils, batteries; final sale or custom items. See full policy

Email info@vinbay.io with your order number, reason, and photos (if applicable). Returns must be approved before shipping.

Refunds are issued within 10 business days after item inspection and approval. Contact us if you haven’t received it after 15 days.

Contact us within 48 hours. We’ll assess and issue a replacement or refund if applicable.

Most orders ship within 1–3 business days. Delays on custom parts will be communicated. Shipping Policy

We ship to the UAE, select GCC countries, and internationally. Contact us for custom locations.

Shipping fees are based on weight, size, and destination. Heavy items may require custom quotes.

UAE: 1–3 days. GCC: 3–7 days. Global: 7–14 days. Delays may occur due to customs or courier.

You’ll get a tracking number via email once shipped. Contact us if you don’t receive it within 3 days.

International customers are responsible for import fees. Vinzone isn’t liable for delays or charges at customs.

Report within 48 hours of expected delivery. We’ll open an investigation with the courier. Incorrect address entries are customer responsibility.